The following is a sample email in which the seller informs customers to check the relevant website and pay attention to the logistics information after the goods arrive at the customs. Sample Dear customer, This is XX XI am sending this message to update the status of your order. The information shows it was handed…
The following is a sample email to remind customers to pay attention to delivery information and invite customers to leave comments. Sample Dear customer, This is XXX. I am sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number is XXXXXX. Please…
Below is a sample email from a customer service representative notifying a customer that the product is out of stock and recommending a similar product. Sample Dear customer, Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also good for you:…
The following is a sample email from a customer service staff member urging a customer to pay again after the customer service staff has modified the price. Sample Dear customer, We’ve reset the price for you. We have given you a XX% discount on the original price. Since the price we offer is lower than…
As an Amazon FBA seller, facing unsaleable inventory of products can be a headache. This not only means the occupation of funds, but also may lead to additional storage fees and increase losses. So, in this case, how should we deal with FBA unsaleable inventory cleverly and effectively? Here are some suggestions. 1. Develop a…
Selling products on the Amazon platform is the choice of many merchants and sellers. However, in order to ensure the quality and safety of products, Amazon conducts dangerous goods audits on uploaded products. If a product is identified as potentially containing dangerous ingredients or safety hazards, it will trigger a dangerous goods audit, resulting in…
The following is a sample email to deal with a customer who feels the price is too high. Sample Dear customer, We appreciate your purchase from us. But we notice that you have not paid yet. As a matter of fact, our profit margin is very low. However, we would still like to offer you…
The following is a sample email to dispel customer’s doubts about product quality or service. Sample Dear customer, Half a day has passed, and we think that you probably found some other shop whose product is cheaper than ours. Our company has four-year experience of bags, shoes & accessories business in China, and we have…
1. “Juyanghuo” channel: one-stop group of quality foreign goods The “Juyanghuo” channel introduces strictly certified overseas retailers to directly connect with domestic consumers, and selects global brands for sale, with categories covering clothing, shoes and bags, beauty and skin care, maternal and child health care, food and home, etc. The cross-border import B2C supply chain…
The following is a sample email to tell the customer the shipping details. Sample Dear customer, The item XXX you ordered has already been shipped out and the tracking number is XXXXXX. The shipping status is as follows: XX X. You will get it soon. Thanks for your support! Best regards! (Your name) Reference translation:…