Below is a sample email from a customer service representative notifying a customer that the product is out of stock and recommending a similar product.
Sample
Dear customer,
Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also good for you:
http://www.aliexpress.com/store/product/XXXXXX1.html
http://www.aliexpress.com/store/product /XXXXXX2.html
If you don’t need any other items, please apply for “cancel the order”. And please choose the reason of “Buyer Order Wrong Product”. In such a case, your payment will be returned in 5-7 business days.
Sorry for the trouble and thank you very much for your understanding.
Best regards!
( Your name)
Reference translation:
Dear customer: Thank you for placing an order in our store. However, the product you selected is out of stock. Would you like to consider whether the following similar products are also suitable for you? ?
http://www.aliexpress.com/store/product/XXXXXX1.html
http://www.aliexpress.com/store/product/XXXXXX2.html
If you do not need to purchase any other products, please apply for “Cancel Order” and select the reason “Customer placed the wrong order”. In this way, your payment will be returned within 5-7 working days.
Sorry for the trouble, thank you for your understanding.
Best wishes!
(Your name)