The following is a sample email from a customer service staff member urging a customer to pay again after the customer service staff has modified the price.
Sample
Dear customer,
We’ve reset the price for you. We have given you a XX% discount on the original price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
(Your name)
Reference translation:
Dear customer,
We’ve reset the price for you. We have given you a XX% discount on the original price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
(Your name)
Reference translation:
Dear customer,
We’ve reset the price for you. We have given you a XX% discount on the original price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.