The Amazon platform provides new sellers with broad development opportunities. Here are ten important tips and strategies that new sellers should pay attention to when starting on the Amazon platform: 1. Create a high-quality seller account It is crucial to establish a compelling seller account. Improve your store information, including an attractive store name, detailed…
When browsing products in e-commerce software, products without reviews often make people hesitate and affect their purchasing decisions. In today’s e-commerce era, product reviews have a profound impact on sales, especially on the Amazon platform. High-quality product reviews can not only attract more consumers, but also improve product credibility, thereby promoting sales. Let’s take a…
The inventory pre-sale function launched by Amazon is designed to solve the problem of order loss caused by out-of-stock products. Through inventory pre-sale, buyers can still find and purchase products even if the products are temporarily out of stock, providing consumers with a more convenient shopping experience, while sellers can also obtain higher or more…
On eBay, a transaction can be canceled by the customer or the seller. However, it is strongly recommended that sellers avoid canceling transactions whenever possible, because if the transaction is canceled due to the seller’s reasons, the transaction will be counted as a bad transaction and affect the seller’s seller rating. At the same time,…
The following is a sample email from a customer service staff member to a customer about a delivery failure. Sample Dear sir / madam, We are sorry to notice that the shipment service is not available in your country / region at the moment. But if you agree to ship your order to some other…
The following is a sample email from a customer service representative to communicate with a customer about changing the delivery method or splitting an order. Sample Dear sir / madam, We are afraid that the order you placed today might not enjoy our free-shipping service, because it weighs XX kg in total, heavier than the…
Dispute resolution cases involving goods not matching descriptions: (1) Case: Amazon seller successfully resolves dispute A customer ordered a pair of women’s leather shoes on Amazon. After receiving the shoes, she found that the color was wrong and therefore complained to the seller. (2) Case analysis and communication template In this case, the cross-border customer…
The following is a sample email from customer service staff to communicate with customers about logistics delays caused by strict customs inspections and other factors. Sample Dear sir / madam, Thanks a lot for your order. But we have just received a message from XXX Shipping Company that your local customs will soon periodically launch…
In cross-border e-commerce, common disputes include delayed delivery, out-of-stock, mismatched goods, damaged goods and quality issues. When encountering these disputes, cross-border customer service personnel need to communicate with customers in a timely manner and strive to resolve the problem through negotiation. If the two parties cannot reach an agreement through negotiation, they can apply for…
In the e-commerce journey, facing the problem of out-of-stock may be a headache for sellers. But there is no need to despair. This article will provide you with some effective strategies to deal with out-of-stock and help you find a way out of this dilemma. 1. Prevention first: Establish a sound inventory management system The…