The following is a sample email from a customer service staff member to a customer about a delivery failure.
Sample
Dear sir / madam,
We are sorry to notice that the shipment service is not available in your country / region at the moment.
But if you agree to ship your order to some other neighboring countries or regions, we will also be glad to offer you our products and service. It will be greatly appreciated if you could understand us. Please feel free to let us know if there is anything we can do for you.
Best regards!
(Your name)
Reference translation:
Dear sir / madam,
We are sorry to notice that the shipment service is not available in your country / region at the moment.
But if you agree to ship your order to some other neighboring countries or regions, we will also be glad to offer you our products and service. It will be greatly appreciated if you could understand us. Please feel free to let us know if there is anything we can do for you.
Best regards!
(Your name)
Reference translation:
Dear sir / madam,
We are sorry to notice that the shipment service is not available in your country / region at the moment.
But if you agree to ship your order to some other neighboring countries or regions, we will also be glad to offer you our products and service. It will be greatly appreciated if you could understand us. Please feel free to let us know if there is anything we can do for you.
Best wishes!
(Your name)
Some customers are in countries or regions where direct cargo flights cannot reach. Sellers need to explain the situation to customers in a timely manner and discuss whether they can accept transit through other countries or regions, and whether they can accept the extended and uncertain transportation time due to transit. Sellers should tell customers the real situation so that customers can be mentally prepared. The following is a sample email from customer service staff to communicate with customers about the lack of direct cargo flights.
Sample
Dear sir / madam,
We feel very sorry that your order cannot be shipped directly to your country / region, due to no direct cargo flights between XXX and China.
Would you mind if your order is shipped via some other country or region? It might be hard to control the shipping time, which usually ranges from XX to XX days. We are looking forward to your reply. If there is anything we can do for you, do not hesitate to contact us.Thank you very much.
Best regards!
(Your name)
Reference translation:
Dear sir / madam:
Due to no direct cargo flights between XXX and China, your order cannot be shipped directly to your country / region, we are deeply sorry.
Would you mind if your order is shipped via some other country or region? It might be hard to control the shipping time, which usually ranges from XX to XX days. We are looking forward to your reply. If there is anything we can do for you, do not hesitate to contact us.Thank you very much. Thank you very much.
Best wishes!
(your name)