The following is a sample email from customer service staff to communicate with customers about logistics delays caused by strict customs inspections and other factors.
Sample
Dear sir / madam,
Thanks a lot for your order. But we have just received a message from XXX Shipping Company that your local customs will soon periodically launch a strict inspection of large packages.
Therefore, we suggest a delayed shipment of your order so as to avoid possible troubles among the strict inspection. What is your opinion about it? Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.
If there is anything we can do for you, do not hesitate to contact us. Thank you.
Best regards!
(Your name)
Reference translation:
Dear sir / madam,
Thank you for placing an order in our store. But we have just received a message from XXX Shipping Company that your local customs will soon periodically launch a strict inspection of large packages.
Therefore, we suggest a delayed shipment of your order so as to avoid possible troubles among the strict inspection. What is your opinion about it? Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.
If there is anything we can do for you, do not hesitate to contact us. Thank you.
Therefore, we suggest to postpone the shipment to avoid the trouble your package may encounter during this strict inspection. What do you think? We sincerely apologize for the inconvenience that may be caused. Thank you for your understanding.
If there is anything we can do for you, please feel free to contact us. Thank you.
Best wishes!
(Your name)