Satisfying customer needs is the main task of all fields in the Internet era. Only by satisfying customer needs can we gain recognition, survive and develop. In today’s ever-changing cross-border e-commerce environment, customer service should also be upgraded around the updated cross-border e-commerce customer needs. E-commerce sellers need to focus on building customer stickiness and…
Amazon sellers face a highly competitive market, and improving the rate of positive reviews has become one of the key factors for sellers’ success. However, sellers need to keep in mind that asking customers for positive reviews is an act that is not supported by the Amazon platform. The following are effective ways to comply…
Use ERP system for automatic reply Not every cross-border e-commerce platform has the function of automatic reply. Therefore, in many cases, it is necessary to use the ERP system commonly used by cross-border sellers to automatically reply in order to improve the response speed of customer service. Generally, in the ERP system, the automatic reply…
(1) Consumption characteristics The age of Russian online shoppers is between 16 and 55 years old. More than half of Russian online shoppers are between 25 and 34 years old. They are mainly concentrated in Moscow (46%) and St. Petersburg (11%). 51% of online shoppers are women. Russia is a multi-ethnic country. From a geographical…
(1) Consumption characteristics Data research center eMarketer released a report on the purchasing preferences of young Indian consumers (aged 16-34). The report pointed out that compared with their peers in other parts of the world, young Indian consumers, especially high-income groups, consider product brands more when purchasing. 79% of high-income young Indians and 69% of…
The main categories of online shopping for British people include 3C (Computer, Communication, Consumer Electronics) equipment and digital media content, including video games, music downloads, e-books, computers and mobile phones. Mobile phones have become the preferred tool for consumers to shop, they use mobile apps (Applications, mobile software) to shop, download content or purchase additional…
(1) Payment Whether the online payment methods provided by the enterprise are diverse, convenient and safe will greatly affect the consumption behavior of cross-border online consumers. (2) Distribution A perfect logistics and distribution system is a key point in the online marketing of physical products, and it is also a point that online consumers value…