On the Amazon platform, intellectual property infringement can have very serious consequences, which may result in a complaint against the seller’s ASIN. This may have a negative impact on the seller’s business, so it is crucial to respond to ASIN infringement complaints. This article will delve into the seller’s solution strategies when encountering ASIN infringement…
The following European countries have a lot of business dealings with Chinese merchants. Knowing the characteristics, purchasing habits and negotiation styles of these overseas customers in advance will help our cross-border e-commerce customer service personnel to deal with them easily and with ease in negotiation and communication. (1) British market Although the UK has officially…
If the product the customer inquires about is out of stock, the pre-sales customer service staff needs to tell the customer that they will send a delivery reminder to the customer in time, and can also recommend similar products that meet the customer’s needs. Sample Dear buyer, We are sorry to inform you that this…
If the communication process with the customer takes a long time and the response is not timely due to the weekend, the pre-sales customer service staff must first apologize, because the best 24-hour response time has been missed, so the customer service staff can win the customer by actively offering a discount. Sample Dear buyer,…
Return process of cross-border e-commerce platform Ymatou: 1. Buyer submits return application After the buyer submits the return application or Ymatou initiates the return application on behalf of the buyer, the buyer needs to review the application within 48 hours. If the buyer does not review the application within 48 hours, the system defaults to…
The characteristics of Southeast Asian e-commerce consumers can be summarized in the following five points. (1) Young Of the 600 million people in Southeast Asia, 52% are under 30 years old, which is a very high proportion. Especially in Indonesia, 63% of the population is under 30 years old. It is no exaggeration to say…
On the Amazon platform, buyer show videos are one of the powerful tools to improve product conversion rates. In addition to pictures and five-point descriptions, the clever use of the associated video position can have a huge impact on the listing details. This article will explore in depth the importance of buyer show videos in…
When customers browse products but have not placed an order, pre-sales customer service staff can politely and tactfully indicate that there is not much stock, so as to urge customers to place an order as soon as possible. Sample Dear buyer, Thank you for your inquiry. Yes, we have this item in stock. How many…
Consumers shopping on the Ymatou platform must follow the following process. 1. Shopping Users can select products by searching for the merchant’s store name or product keywords. Enter the keyword in the search box. Taking “coach women’s bag” as an example, three logistics methods appear: Beihai direct mail, group mail, and third-party bonded. (1) Beihai…
The following uses the United States and Canada as examples to explain the market and customer characteristics that my country’s cross-border e-commerce exports to North America should pay attention to. (1) The United States Due to historical reasons, Americans come from different countries and regions and have different cultural customs. Therefore, they have a strong…