If the product the customer inquires about is out of stock, the pre-sales customer service staff needs to tell the customer that they will send a delivery reminder to the customer in time, and can also recommend similar products that meet the customer’s needs.
Sample
Dear buyer,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link to check them out (http://www.XXXXX).
Please let me know any further questions. Thanks.
Best regards,
(Your name)
Reference translation:
Dear customer:
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link to check them out (http://www.XXXXX).
Please let me know any further questions. Thanks.
Best regards,
(Your name)
Reference translation:
Dear customer:
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link to check them out (http://www.XXXXX). You can click the link below to view it (http://www.XXXXXX).
If you have any questions, please let me know. Thank you!
Best wishes!
(Your name)