If the communication process with the customer takes a long time and the response is not timely due to the weekend, the pre-sales customer service staff must first apologize, because the best 24-hour response time has been missed, so the customer service staff can win the customer by actively offering a discount.
Sample
Dear buyer,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount.Thank you!
Please let me know if you have any further questions. Thanks.
Best regards,
(Your name)
Reference translation:
Dear buyer,
I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount.Thank you!
If you have any further questions, please feel free to ask me. Thank you!
Best wishes!
(Your name)