Consumers shopping on the Ymatou platform must follow the following process.
1. Shopping
Users can select products by searching for the merchant’s store name or product keywords. Enter the keyword in the search box. Taking “coach women’s bag” as an example, three logistics methods appear: Beihai direct mail, group mail, and third-party bonded.
(1) Beihai direct mail means that the official logistics of Ymatou, Beihai International, completes entry, customs clearance and delivery.
(2) Group mail means that multiple orders are combined for entry and customs clearance, and then delivered separately after being subcontracted in China.
(3) Third-party bonded means that third-party logistics ships and delivers from domestic bonded warehouses.
Of the three logistics methods, the third-party bonded method is the most time-efficient method because it eliminates the international transportation link. Consumers can choose according to their requirements for product price, quality, timeliness and other aspects. After payment, you can track the logistics information in the order content of the personal center.
2. Payment
After entering the payment page, buyers can freely choose the payment method that suits them (WeChat payment, Alipay payment).
3. Shipping
After the buyer pays, the seller will see the payment information and then arrange the shipment. Buyers can also see their order status on the page after logging in, and can click “View Logistics” to query the logistics information.
Ymatou has certain restrictions on delivery time. Domestic spot shipments will be deemed to have been received if there is no operation after 10 days, and international direct mail shipments will be deemed to have been received if there is no operation after 20 days. Therefore, if the buyer has not received the goods when the specified time is about to expire, he should contact the seller to apply for an extension of the delivery time. If the buyer does not receive the goods as scheduled, he can protect his rights and interests in this way.