The following is a sample email in which the seller informs customers to check the relevant website and pay attention to the logistics information after the goods arrive at the customs.
Sample
Dear customer,
This is XX XI am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. The tracking number is XXXXXX. You can check it on the website: XXX.
You may get it in the near future. I apologize for the fact that the shipping is a little slower than usual. Hope it is not a big trouble for you.
Best regards!
(Your name)
Reference translation:
Dear customer,
This is XX XI am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. The tracking number is XXXXXX. You can check it on the website: XXX.
You may get it in the near future. I apologize for the fact that the shipping is a little slower than usual. Hope it is not a big trouble for you.
Best regards!
(Your name)
Reference translation:
Dear customer,
This is XXX, and I am updating the order status for you now. The information shows that the goods you ordered will enter customs on January 19. The tracking number is XXXXXX. You can check it on the following website: XXX.
You can receive the goods soon. I apologize for the fact that the shipping time is a little slower than usual. I hope it is not a big trouble for you.
Best wishes!
(your name)