If the seller is unable to ship to the customer’s import location due to logistics risks, the pre-sales customer service staff must apologize to the customer and explain that if the customer is willing to ship to the country or region where the goods can be sold, the customer is welcome to continue to patronize.…
The following is a sample email from a customer service representative to communicate with a customer about combined payment and price offers. Sample Dear sir / madam, It is a great pleasure to find the two orders you place today with the same address. Would you mind if the two orders are combined into one…
The conditions that buyers need to meet to settle in Yangmatou. In addition to filling in, reviewing and paying the deposit, buyers also need to meet several conditions. The following will introduce the settlement conditions from two aspects: individual buyers and corporate buyers. (I) Conditions that individual buyers need to meet (1) Products must be…
When the product can be shipped smoothly, customers often ask for samples after understanding the product features, price, logistics, tariffs, etc. When samples cannot be provided, pre-sales customer service staff need to politely explain the situation to the customer, or suggest that the customer buy a single item for trial first. Sample Dear buyer, Thank…
Opening a store and selling products on Amazon is the choice of many merchants and sellers, and video marketing plays an increasingly important role in product promotion. However, in order to maintain the quality and standards of the platform, it is necessary for Amazon to review the uploaded videos. When your Amazon store video triggers…
(1)I am sorry that you are not satisfied with the product. I would like to recommend some other items of similar styles. Please click the link XXXXXX( 此首链接) for more specific information. (2)Thank you for ordering our skirt. We are selling a nice and popular belt which matches the dress ordered. For more information, please…
When a customer shows the intention to buy and asks about the price and discount, the pre-sales customer service staff will then respond to the customer’s bargaining request. Generally speaking, sellers will give a certain discount for the sale of multiple similar products. Therefore, if a customer asks for a counter-offer, the pre-sales customer service…
Below is a sample email from customer service asking about the condition of the goods after the customer has received them. Sample Dear customer, I am very glad to see that your order has been delivered successfully. Please make sure that the items you ordered are in good condition and then confirm the delivery. If…
The following uses China Post Registered Air Mall on AliExpress as an example to understand the steps of online delivery. China Post Registered Air Mall is an air mail product launched by China Post for small items weighing less than 2kg, and its delivery range is global. The online delivery process includes 7 main steps.…
Consumers who purchase goods on Ymatou can enjoy return services if the goods are damaged or not as described, but they need to meet certain conditions and follow certain procedures. Return application conditions: Ymatou’s returns are divided into two types: “seven-day no-reason return” and “reason return”. 1. “Seven-day no-reason return” service application conditions (1) The…