When the product can be shipped smoothly, customers often ask for samples after understanding the product features, price, logistics, tariffs, etc. When samples cannot be provided, pre-sales customer service staff need to politely explain the situation to the customer, or suggest that the customer buy a single item for trial first.
Sample
Dear buyer,
Thank you for your inquiry.
Regarding your request, I am very sorry to inform you that we are not able to offer free our products we recommend ordering just one unit of the product (the price may be a little bit higher than bulk purchase). Otherwise, vou can order the full quantity.We can assure the quality of every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.
If you have any further questions, please feel free to contact me.
Best regards.
(Your name)
Reference translation:
Dear buyer,
Thank you for your patronage. It is my honor to serve you.
Regarding your request for sample, I am very sorry to inform you that we are not able to offer free samples. If you are not confident about our products and need a sample to verify, then I suggest you first purchase a single item from us (the price of a single item may be slightly higher than the price of a large quantity). Of course, we prefer you to purchase the required quantity directly. We will check every item in our store to provide quality assurance, because we believe that integrity is the cornerstone of doing business.
If you have any other questions, please feel free to contact us.
With the most sincere regards!
(Your name)