The following is a sample email from a customer service representative to communicate with a customer about combined payment and price offers.
Sample
Dear sir / madam,
It is a great pleasure to find the two orders you place today with the same address. Would you mind if the two orders are combined into one and shipped in the same package?
If no, please re-select all those items and add them to the cart, and then place your order. Check your address and other details carefully and then click “submit the order”. With the submission, come to us please before the payment, and we will cut down the price of your order by XXX dollars. After that, you can refresh the page to make sure that the price is lowered, and then continue with the payment. And the two former unpaid orders can be canceled.
If you do not want to place a new order, we will also be happy to process your two orders and ship them as they are.
Thanks a lot for your understanding. Enjoy your shopping!
Best regards!
(Your name)
Reference translation:
Dear Sir/Madam:
We are very happy to find that you have placed two orders with the same address in our store today. Do you mind if your two orders are combined into one order and shipped in the same package?
If you don’t mind, please reselect all items and add them to the shopping cart, and then place the order. Please check the address and other details carefully before submitting. After submitting, please come to us before paying, and we will reduce the price for you by $XXX. You can then refresh the page to confirm the price reduction and continue to pay. You can also delete the two previous orders that you have not paid for.
If you don’t want to place a new order, we are also happy to process the original two orders for you and ship them separately.
Thank you very much for your understanding. I wish you a happy shopping!
Best wishes!
(your name)