The following is a sample email to dispel customer’s doubts about product quality or service.
Sample
Dear customer,
Half a day has passed, and we think that you probably found some other shop whose product is cheaper than ours.
Our company has four-year experience of bags, shoes & accessories business in China, and we have our own factory with more than 100 employees. We will carefully examine the product again before the shipment, and try to avoid your loss. If there is quality problem, take pictures and send them to us. Once confirmed, the problem product will be replaced for free by a new one we offer. Because we believe that thoughtful service is the foundation of business cooperation. We sincerely hope that we can become a good business partner of yours soon.
Best regards!
(Your name)
Reference translation:
Dear customer,
Half a day has passed, and we think that you probably found some other shop whose product is cheaper than ours.
Our company has four-year experience of bags, shoes & accessories business in China, and we have our own factory with more than 100 employees. We will carefully examine the product again before the shipment, and try to avoid your loss. If there is quality problem, take pictures and send them to us. Once confirmed, the problem product will be replaced for free by a new one we offer. Because we believe that thoughtful service is the foundation of business cooperation. We sincerely hope that we can become a good business partner of yours soon.
Best regards!
(Your name)
Our company has four years of experience in the business of bags, shoes and accessories in China, and we have our own factory with more than 100 employees. Before shipping, we will carefully check the products and try to avoid losses for you. If there are any quality problems, please take photos and send them to us. Once verified, we will replace the new products for you free of charge. Because we believe that considerate service is the basis of business cooperation. We sincerely hope that we can become your excellent business partner soon.
Best wishes!
(Your name)