The following is a sample email to deal with a customer who feels the price is too high.
Sample
Dear customer,
We appreciate your purchase from us. But we notice that you have not paid yet.
As a matter of fact, our profit margin is very low. However, we would still like to offer you a small gift / a discount of XX% if you are not satisfied with the current price. If there is anything else we can do for you, do not hesitate to let us know.
Enjoy your shopping!
Best regards!
(Your name)
Reference translation:
Dear customer,
We appreciate your purchase from us. But we notice that you have not paid yet.
As a matter of fact, our profit margin is very low. However, we would still like to offer you a small gift / a discount of XX% if you are not satisfied with the current price. If there is anything else we can do for you, do not hesitate to let us know.
Enjoy your shopping!
Best regards!
(Your name)
Reference translation:
Dear customer,
We appreciate your purchase from us. But we notice that you have not paid yet.
As a matter of fact, our profit margin is very low. However, we would still like to offer you a small gift / a discount of XX% if you are not satisfied with the current price. If there is anything else we can do for you, do not hesitate to let us know.
Enjoy your shopping!
Best wishes!
(your name)