Sometimes, there may be delays due to strict customs inspections or weather, holidays, etc. At this time, we should first inform the customer, then tell the customer what we will do, such as keep update, and finally apologize for the trouble caused to the customer. If necessary, you can give an appropriate discount to improve…
After placing an order, customers may have questions about payment, customs tax collection, etc., which need to be explained to customers in a timely manner. In addition, in some cases, the goods cannot be shipped or cannot be sent, and it is also necessary to explain to customers clearly through email to obtain their understanding.…
During store activities, such as buy 2 get one free, or buy 2 or more to enjoy a 10% discount, sellers can actively recommend related product information to new and old customers to stimulate product sales. Before encountering major holidays, customers can also be informed of holiday promotions in advance during communication with customers. 1.…
1. Promotion Rules Sellers must meet the following conditions in their transactions on the AliExpress platform before they are eligible to apply to join the promotion activities organized by the platform. (1) Sellers with transaction records must meet the following conditions: ① Positive review rate ≥ 90%. ② Other conditions set by the AliExpress platform…
“Unfair competition” case: Seller 1’s shop name is A, which sells wigs. The trademark name nala hair is being applied for. Seller 2 uses seller 1’s logo and nala hair keywords, shop name and product photo shooting angles on the AliExpress platform, which are the same as those of shop A. Seller 2 above used…
(1) Transaction without sale and false shipment Transaction without sale refers to the situation where the seller fails to ship the goods according to the order after the buyer has paid, or the seller cancels the order due to the seller’s fault. There are two types: ① After the buyer has paid, the seller delays…
AliExpress is an online trading platform built by Alibaba for the global market. It is called the international version of Taobao by many sellers. AliExpress was launched in April 2010. After more than 7 years of rapid development, it has now covered overseas buyers in more than 220 countries and regions. The daily traffic of…
For e-commerce sellers, email is a very cost-saving marketing channel. Therefore, many sellers use email as the only marketing method. In fact, email can also improve the effectiveness of other marketing methods. 1. Recommended subscription store The product email push function is a communication channel built by the AliExpress platform for both buyers and sellers.…
Emotional communication with customers is an important way for sellers to maintain customer relationships. Sincere greetings on holidays, weddings, birthdays, and a small gift will deeply move customers. The end of a transaction does not mean the end of customer relationships. You must keep in touch with customers after the sale to ensure that their…
There may be many situations when a dispute is upgraded to a platform dispute, including whether both parties have responded in time, whether they have been negotiating effectively, whether one party has unacceptable requirements to the other party, etc. At the stage of opening a dispute, the seller should carefully verify the reason for the…