Product descriptions are a minefield, and even experienced copywriters often fail to prevent this from happening. For example, it is common to emphasize various features in the description, but this is not necessarily the right approach. Buyers certainly want to know the features and specifications of the product, but they also want to know how…
1. The ability to communicate actively Customer service is a job that involves dealing with people, so communication is particularly important. Whether it is in order follow-up or in dealing with people, communication is an extremely important means. From the details of communication, customers will see your work attitude, whether your work is rigorous and…
Thanks for your visiting to my online store ! 2.What may I do for you? 3. Is there anything you like? 4. If you cannot find anything you like, you can tell us, and we will help you to find the source! 5. We are one of the biggest suppliers of Electronic Shaver on AliExpress.…
During the transaction, the buyer will make some requests for samples and shipping costs. Common responses are as follows. Sample 1: Paid Sample When buyers want to provide samples, the reply we can provide for paid samples is as follows: The order of a single sample product costs USD xxxx with shipping fees included. Sample…
1. Quotation When there is an order inquiry, the reply letter should include the following: thank the other party for the inquiry, hope to establish business with the other party, order conditions and quotation. The following is an example: Dear sir, Thanks for your inquiry. We cherish this chance to do business with you very…
In terms of products, the materials, specifications, dimensions, usage and other issues are often encountered. When sellers communicate with customers about these issues, they need to tell the truth and briefly list the product features to avoid disputes. Specifications overview: Type: Floating Material : Paraffin Wax Feature :Scented Color: Blue Shape : Star Handmade :Yes…
A product recommendation letter is a type of business letter. A typical product recommendation letter has some fixed contents, including: salutation, body, honorific at the end of the letter, and signature. The body should mention the product name, summarize what the new product is, and briefly list the product features. In an English recommendation letter,…
Humans are social animals with many desires and pursuits. The current popular personal image design has become a huge market, which illustrates this problem. “Personalized” websites have this function. “Personalized” websites are the most novel, intuitive and advanced of all forms. Does your e-commerce website boldly “emphasize personalization” or does it look the same as…
The sentence structure and expression of the title when communicating effectively with customers in different channels and business scenarios. (1) Whether it is an order message, an internal message or a related chat tool, use direct, vivid, concise and safe information text to stimulate customers’ curiosity and attract their attention. For example: ①Latest technology, which…
With the development of technology, mobile phones are now very smart. Some online chat tools and software can be used not only on computers, but also on mobile phones, so you can contact customers anytime and anywhere. The following is a brief introduction to common chat software and tools and their functions. (1) MSN Online…