1. The ability to communicate actively
Customer service is a job that involves dealing with people, so communication is particularly important. Whether it is in order follow-up or in dealing with people, communication is an extremely important means. From the details of communication, customers will see your work attitude, whether your work is rigorous and whether you can trust it. High-quality communication can quickly achieve sales goals and improve sales performance. High-quality communication can eliminate the barriers between people and make interpersonal relationships more harmonious. High-quality communication can avoid a loose sand, make the team’s cooperation more tacit, and make the team more cohesive. Of course, business communication skills are cultivated through long-term practice. Everything starts from the needs of customers. In communicating with customers, we must constantly ask questions and understand the needs of customers from their answers. Doing so will get twice the result with half the effort. In addition, since cross-border communication faces the international market and often faces multinational customers, foreign language proficiency is the foundation of communication with overseas customers. In the process of online communication with foreign businessmen, language ability can be fully reflected and is also the key to successfully negotiating a contract.
2. Honest and trustworthy personality
For an individual, honesty and trustworthiness are not only a moral quality and moral belief, but also the moral responsibility of every citizen, and even more so a noble personality strength. For an enterprise and a team, it is an image, a brand, a reputation, and a foundation for the prosperity of an enterprise. Only by being honest and trustworthy to customers will customers cooperate with the company, and only then will they have the possibility of long-term cooperation with the company in the future. Similarly, in the process of getting along with colleagues, we must be honest and trustworthy and treat everyone sincerely. There must be no behavior that is detrimental to the company’s and personal professional reputation. Therefore, we must seek truth from facts, be honest and trustworthy at work, keep the company’s business secrets, and cannot provide or disclose them to the outside world without permission.