1. Logistics reasons Both FBA and FBM orders have the phenomenon of lost packages. Once lost, the seller must refund the customer. If it is an FBA order, Amazon will give the seller a certain amount of compensation, and it will not affect the performance of the account; if it is an FBM order, in…
After understanding the various reasons for returns, sellers should make some summaries based on these reasons for returns to reduce the return rate. ①When communicating with buyers, sellers must be positive and enthusiastic, handle the problem quickly, try to meet the requirements of buyers, solve the problem, and let them feel that the seller is…
1. Admit the mistake When writing a complaint letter, the seller must first admit his mistake and explain to Amazon what remedial measures he has taken in response to the measures. He must be sincere when expressing his apology and implement the stated solutions. 2. List specific improvement plans For his own infringement, the seller…
As a seller, returns are the most annoying thing. After a lot of effort in operation and promotion, the product has finally been sold, but the result is that people return the product for refund every day, and the account that started to make a profit also suffered losses due to returns. Isn’t it annoying?…
1. Refund operation process After the buyer initiates a return application, how to handle the refund? State it in different situations. ①If the buyer cancels the order within half an hour after placing the order, the money will be automatically refunded to the buyer. ②Orders shipped by FBA are handled by Amazon. ③For self-delivered orders…
A seller who ships the goods by himself reported that the buyer initiated a return request to the seller after receiving the goods because the product was damaged. The seller also replied to the buyer’s email and promised to resend a new product or refund the money, but the buyer has not responded yet. At…
Infringement types for Amazon sellers include: image infringement, brand infringement, and patent infringement. Once any form of infringement is confirmed, the account is likely to be frozen. 1. Image infringement Image infringement is the direct use of other people’s pictures without their consent. It is actually very simple to avoid image infringement. Sellers use their…
VAT is the abbreviation of “Value Added Tax”. VAT on Amazon UK is a topic often discussed by cross-border sellers, and it has attracted much attention on eBay and Amazon platforms. In the past two years, whether VAT is required on the European UK site and whether the account will be blocked if VAT is…
Amazon has strict assessment indicators for sellers. Among them, the order defect rate indicator is less than 1%, the pre-delivery cancellation rate indicator is less than 2.5%; the late delivery rate indicator is less than 4%; and the effective tracking rate indicator is greater than 95%. If these indicators are not met, or one or…
Case 1: Registering a new account with a credit card from a previously closed account. A seller had previously registered a personal seller account on the European site. Due to a problem with his credit card, the account was not successfully registered. However, he ignored this problem and continued to register on the North American…