Sometimes, there may be delays due to strict customs inspections or weather, holidays, etc. At this time, we should first inform the customer, then tell the customer what we will do, such as keep update, and finally apologize for the trouble caused to the customer. If necessary, you can give an appropriate discount to improve the customer’s shopping experience.
For the delays caused by the strict customs inspections of some countries, it is recommended to notify the buyer in time. Timely communication will make the buyer feel that you have been tracking the status of the goods and are a responsible seller, so as to avoid ignoring and causing misunderstandings to the buyer.
Sample 3
Dear customer,
Thank you for your order with us, but we are sorry to tell you that due to peak season/ bad weather these days, the shipping to your country was delayed.
We will keep tracking the shipping status and keep you posted of any update.
Sorry for the inconvenience caused, and we will give you 5% off to your next order for your great understanding.
If you have any concerns, please contact us through the instant Please send us a message or e-mail, so that we can respond promptly. Thank you.
Best regard,
(Your name)