After placing an order, customers may have questions about payment, customs tax collection, etc., which need to be explained to customers in a timely manner. In addition, in some cases, the goods cannot be shipped or cannot be sent, and it is also necessary to explain to customers clearly through email to obtain their understanding.
1. Combined payment and price modification
Two different orders from the same buyer on the same day with the same delivery address can be combined for payment and can also be combined into one package for delivery. However, the seller should communicate well with the buyer and give the buyer a little price discount to enhance the buyer’s shopping experience.
2. Customs tax consultation
Sometimes customers worry that they will have to pay extra fees after the goods arrive at the customs. At this time, you should explain to the customer truthfully, and if necessary, guide the customer to consult the local customs, and do not deceive the customer to buy.
3. Due to logistics risks, it is impossible to ship to the buyer’s country
For some special countries (such as wars in the country, etc.), logistics cannot be shipped to the buyer’s country for the time being, and it is also necessary to communicate with the buyer in a timely manner. Ask the buyer’s opinion whether it can be sent to other countries or regions.
4. Use small parcel free shipping
Small parcel free shipping is one of the promotional methods often used by sellers. However, in some cases, buyers purchase multiple goods at one time, resulting in an order of more than 2kg, which cannot be used for small parcel free shipping. At this time, it can be suggested that buyers use other express delivery methods, or split an order into multiple orders of less than 2kg.
5. No direct cargo flights
For some customers who do not have direct cargo flights, sellers should explain to buyers that since there are no direct flights, all packages to that country must be transferred through other countries, so it is difficult to control the transportation time, so that buyers have a psychological expectation of the delivery time.