Common Sentences: 1. Please accept my deep apology for inconvenience caused to you. 2. Would you please kindly help me close the dispute? 3. If you really want the refund, we can refund in other way. 4. I am really sorry to see you open a dispute. 5. We just checked the tracking information from…
The loan rules are divided into general loan rules and special loan rules. (1) General loan rules Orders on AliExpress are in the form of guaranteed transactions, which must meet the dual conditions of buyer confirmation of receipt and logistics delivery. If AliExpress reasonably determines that there are risks such as disputes or fraud in…
1. Learn to think from the perspective of others Put yourself in the customer’s shoes and answer the customer’s questions as much as possible. Make sure the customer feels that you are thinking about him and his interests. For example, when you receive an inquiry from a customer, you should reply as soon as possible,…
Americans are usually confident, profit-oriented, enthusiastic and frank, value contracts, have a strong sense of law, and value time efficiency. They like to be straightforward and get to the point when negotiating; they value efficiency and cherish time. The types of Chinese sellers that American buyers least accept are as follows: (1) They cannot deliver…
When answering questions from customers, the answers must be comprehensive A comprehensive answer does not mean that you can talk endlessly, nor does it mean that the more answers the better, but that you should answer the customer’s questions, especially the key questions, in a comprehensive manner without missing anything. For customers’ questions about products,…
If you can convince buyers to subscribe to your store, it will be more conducive to product promotion. By timely releasing product and event information to subscribing customers, product sales can be effectively increased. 1. Recommend to new buyers When recommending a store to new buyers, the main emphasis is that the store can push…
1. Maintain a balanced and positive attitude Milu said: Attitude determines everything. The work content of cross-border e-commerce customer service includes pre-sales, sales and after-sales, involving multiple languages, and the work process is very detailed and tedious. In this process, you must be confident in your ability. The key to success lies in the desire…
During the sales stage of cross-border e-commerce, sometimes some problems may arise due to the seller or the buyer’s own reasons. No matter what the situation, the seller should communicate with the buyer in time to solve the problem as soon as possible. 1. The seller sends the wrong goods or misses the goods If…
Mainly inform the customer why the delay may occur, give the customer an expectation, and finally thank the customer for their understanding. Dear customer, Thank you for your purchase and prompt payment. China will celebrate China Spring Festival,from 30 Jan. to 5 Feb., both days inclusive. During that time, all the shipping services will be…
Online communication between customer service and customers is an important step in the cross-border e-commerce transaction process. A customer service with professional knowledge and good communication skills can dispel many of the customer’s concerns, promote the customer’s online purchase behavior, and thus increase the transaction rate. Therefore, the communication skills of cross-border e-commerce are particularly…