Common Sentences:
1. Please accept my deep apology for inconvenience caused to you.
2. Would you please kindly help me close the dispute?
3. If you really want the refund, we can refund in other way.
4. I am really sorry to see you open a dispute.
5. We just checked the tracking information from the office and it’s on its way.
6. Once you close it please let me know,i will refund to you immediately.
7. We are sorry to tell you that due to peak season(旺季)/bad weather(坏天气) these days ,the shipping time to your country was delayed.
We are sorry to tell you that due to peak season/bad weather these days ,the shipping time to your country was delayed.
8. We will give you5% off to your next order for your great understanding.Your next order will enjoy a 5% discount, thank you for your understanding.
9. According to the rule of Ali ,buyer have the duty to clear the custom and get the parcel .
According to the rules of AliExpress, buyers have the obligation to clear customs. Please clear customs as soon as possible and get your products. 10. We are sorry for the quality problems and would pay more attention on product quality check in the future.
We apologize for the quality problems of the products. In the future, we will pay more attention to the quality of the products.