A very useful way to maintain relationships with customers is to provide customers with new trends and new information about the company or products, such as the company’s new product launches, anniversary celebrations, new promotions, exhibitions, etc. Contacting customers in this way generally does not cause resistance from customers, but may win customers’ positive evaluation…
Since both parties want to maximize their own interests in business negotiations, conflicts of interest are sometimes difficult to avoid. At this time, only by taking effective measures to solve the problem can the negotiation be successfully completed and successful. (I) Pay attention to empathy The etiquette conflict between the two negotiating parties is often…
The entire meeting process of a foreign trade customer visit is mainly divided into watching a video to understand the basic situation of the company (if any), visiting the exhibition hall (if any), company introduction, project cooperation discussion, etc. These parts can be staggered or carried out simultaneously, but the following points need to be…
(1) The receptionist should clean up the meeting room and return the relevant materials and equipment to the relevant departments. (2) The main receptionist should accompany the customer for lunch or dinner. Normally, if the customer has dinner at the company, a simple working meal can be served. When having dinner with a customer, it…
An example of an apology letter for a mis-shipped item is below. Dear xxx, Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your future…
An example of an apology letter for an incorrect quantity of goods is shown below. Dear xxx, We have received your email of Aug 7, 2019 and we regret to know the short delivery of 5 dozens of socks against the order No. 5132. We are quite sorry for the problem. After check, we found…
After shipment, the salesperson should communicate with the logistics company in time, obtain the bill of lading of the goods, and issue the commercial invoice and packing list, and send them to the customer in electronic form together with the certificate of origin when necessary. The example is as follows. Dear xxx, Fortunately this morning…
When the customer has just received the goods, if the product needs to be installed and debugged, the salesperson needs to remind the customer of the precautions for product installation and debugging. Although the products of regular companies are generally equipped with instruction manuals, sometimes due to translation problems, the instruction manuals may not be…
AliExpress is a famous cross-border e-commerce platform in China. As more and more sellers enter, novice sellers encounter more and more problems after opening a store. This article will discuss with sellers some mistakes that novice sellers on AliExpress may make in store operations. 1. Discounts are not detailed enough. Discounts are simple, but many…
In cross-border e-commerce B2B business, after signing a contract, customers usually pay (prepay) or open a letter of credit (except for collection) on time as agreed in the contract. However, there are a few cases where customers do not pay or open a letter of credit on time. This involves matters such as payment, opening…