(1) The receptionist should clean up the meeting room and return the relevant materials and equipment to the relevant departments.
(2) The main receptionist should accompany the customer for lunch or dinner. Normally, if the customer has dinner at the company, a simple working meal can be served. When having dinner with a customer, it is recommended to invite the head of the relevant department or the deputy general manager to participate. If the customer is an important customer, it is recommended to invite the company’s senior leaders to participate in advance. If the customer needs to leave after lunch, lunch should be regarded as a full meal and entertained according to the corresponding standards.
(3) The main receptionist should keep in touch with the administrative department at all times to ensure smooth use of the car. The customer must not be left waiting for a long time or unable to use the car normally due to negligence of our staff. When the customer leaves, the main receptionist should arrange to send the customer to the corresponding railway station or airport in a timely manner.
On the second day after the customer visit, the main receptionist should promptly translate the minutes of the meeting confirmed by both parties into Chinese, and confirm technical issues, delivery dates and other information with the relevant production, technology, and R&D departments on the same day. If production, improvement, mold opening, R&D and other task notifications need to be issued, they should be issued within two working days.
On the second day after the customer visit, the main receptionist should immediately prepare a detailed thank-you letter with attachments to the minutes of the meeting and send it to the customer, and copy all the visiting personnel from the customer side and the relevant leaders of the company who participated in the reception. At the same time, inform the customer of the latest information on production, improvement, mold opening, R&D, etc. provided by the company’s technical staff, so that the customer can grasp and understand the company’s feedback information in a timely manner, and at the same time clarify the completion time and important matters of unresolved issues in the meeting. Relevant photos of the customer’s visit can be attached to the email.