When the customer has just received the goods, if the product needs to be installed and debugged, the salesperson needs to remind the customer of the precautions for product installation and debugging. Although the products of regular companies are generally equipped with instruction manuals, sometimes due to translation problems, the instruction manuals may not be easy to understand. Therefore, it is recommended that the salesperson send the customer a video of the installation and debugging of the supporting products before delivery. When necessary, the salesperson can also provide customers with online installation and debugging guidance. Satisfying customers is the core of after-sales service. Here is an email about product installation and debugging.
Dear xxx,
I am glad to hear from you that the machines have arrived at your factory. As I have suggested to you before, please read the user’s book carefully before the installation and commission of the machines. For the sake of your convenience, we also have prepared a video to instruct you how to connect each machine so that the whole production line can work normally.Noticeably all the buttons on the controlling box have been marked in English words to facilitate your understanding.
If you still have any question, please don’t hesitate to ask us.
Best regards,
xxx