(1) Evaluation Classification Evaluations on the AliExpress platform are divided into two categories: credit evaluation and seller item rating, as shown in Figure 5-3. Credit evaluation refers to the evaluation of the credit status of the other party by the buyer and seller after the order transaction is completed; the credit evaluation includes a five-point…
1. Social type Some customers like to chat very much. They chat with you for a long time first. If they have a good chat, they will come to your store to buy products. After the transaction, they become friends, or at least they are very familiar with each other. For this type of customer,…
Evaluation is the final proof and feedback from buyers to sellers, and is the foundation of e-commerce. Evaluations are divided into good, medium and bad reviews. No matter what kind of evaluation, you should treat it with an analytical attitude, and communication is the basis of everything. Often some good reviews and good services will…
Wish has implemented a new evaluation system. First, let’s talk about the new rebate program. The platform ranks products by user service quality every month. Products that are defined as high-quality should always have good reviews, low return rates, efficient delivery efficiency, and fewer customer issues. · If a product is identified as a high-quality…
(1) Merchants will not be paid for refunds made before an order is shipped. Merchants will not be paid if an order is canceled or refunded before it is shipped. (2) All orders refunded by the merchant are not eligible for payment. If the merchant refunds an order, the merchant will not be paid for…
Wish is a mobile shopping e-commerce platform. As a merchant, you must give up the qualitative thinking of Taobao. There are also the following points that need special attention when listing products: product pictures, product titles, tags, product descriptions, colors and sizes, and prices and shipping costs. (1) Product Picture ·High-quality pictures. ·Pictures should be…
(1) After the seller has shipped the goods and filled in the shipping notice, if the buyer has not received the goods or is not satisfied with the goods received, he or she can apply for a refund 10 days after the seller has shipped all the goods (if the seller sets the delivery deadline…
The most important rules in AliExpress’ after-sales rules are time-limited delivery and triple compensation for counterfeit goods. (1) Time-limited delivery During the first phase of consumer protection, AliExpress launched a time-limited delivery (promised delivery time) service for all sellers. Sellers fill in the “promised delivery time” in the freight template according to their own cargo…
1. Is the seller’s credit reliable? Strategy: For this concern, we can use transaction records to convince them. 2. Is there something wrong with the product if the price is low? Strategy: For this concern, we need to explain to the buyer the origin of the product price and why it is low. Low prices…
Although the specific rules of each platform are different, the common disputes, dispute handling procedures and corresponding resolution strategies of each platform can be universal. This section will use Dunhuang.com as an example to explain common disputes and dispute handling procedures. At present, common disputes mainly include not receiving the goods or the goods not…