1. Social type
Some customers like to chat very much. They chat with you for a long time first. If they have a good chat, they will come to your store to buy products. After the transaction, they become friends, or at least they are very familiar with each other.
For this type of customer, we should be enthusiastic and focus our work on this type of customer.
2. Purchase type
Some customers buy your products directly and pay quickly. After receiving the products, they do not contact you, but give you good comments directly, and are very cold to your enthusiasm.
For this type of customer, don’t waste too much energy. If you keep in touch with him persistently, he may think it is a harassment.
3. Polite type
Originally, he contacted you because of an auction product. If you are enthusiastic and use appropriate skills during the chat, he will come directly to your store to buy some more products. If you are enthusiastic after-sales, he may come to your store again because of embarrassment.
For this type of customer, we should try to be as enthusiastic as possible.
4. Bargaining type
This type of customer will keep talking and will never be satisfied.
For this type of customer, you should grit your teeth, stick to your words, and keep smiling.
5. Photographing but not buying type
For this type of customer, you can complain, warn, or just pretend nothing happened. Each person’s personality determines the approach you take, and you can’t say which is better or which is worse.