(1) Publishing tools If the seller already has a store on AliExpress or eBay, he can quickly upload products through the “One-click” tool provided by DHgate on the SYI (Sell Your Item) page; he can also upload products through the API (Application Programming Interface) provided by DHgate. (2) Choose a suitable publishing category for the…
In cross-border e-commerce operations, everyone knows that “70% depends on product selection and 30% depends on operation”. The most important part of cross-border e-commerce is not inventory control, cost control, order processing or user maintenance, but the selection of product lines. Product development refers to the process of selecting the most suitable products and suppliers…
In this AliExpress case, the buyer filed a lawsuit because the seller’s product was defective. The seller successfully handled the dispute by refunding the money through timely and effective communication. 1 Buyer filed a complaint The buyer purchased a set of children’s tableware. After receiving the goods, he complained to the seller because the product…
In this case, the seller on the Amazon platform sent the wrong style, and the buyer filed a lawsuit. The seller successfully resolved the dispute with a preferential discount through timely and effective communication. 1 Buyer filed a complaint The buyer ordered a printed girl’s dress on Amazon. After receiving it, he found that the…
For well-intentioned complaints, the following steps can be taken to handle them. (1) Enthusiasm Whenever a customer complains, most of them are unfriendly, and some even curse and get angry. No matter how bad the customer’s attitude is, as a company, you should be warm and considerate, treat them with courtesy, and actively communicate with…
For malicious complaints, some platforms (such as AliExpress) have opened up a reporting mechanism for sellers to report malicious buyers. For malicious buyers, they can be reported in the corresponding order. AliExpress said that sellers can report the same buyer multiple times. The platform will process sellers’ reports in batches once a week, punish the…
The biggest pain point of cross-border e-commerce now is poor customer experience. The deep-seated reasons include: cross-border logistics, high communication costs, etc., and disputes in cross-border e-commerce often put great pressure and losses on sellers, which is difficult to be as simple as Taobao returns, so the ability to resolve online customer order disputes is…
Keeping the dispute rate of cross-border e-commerce customers at a very low level is also an important indicator for assessing whether online customer service is good. Good online customer service should fully communicate with customers before sales, and truly understand customers’ requirements and needs for products, and predict possible disputes. The delivery link and cross-border…
The product actually received by the buyer does not match the seller’s advertising pictures or descriptions, such as size, dimensions, color, appearance, style, model and material, and can be judged intuitively by the naked eye. ① Description does not match: If the buyer provides valid proof, if it is judged to be seriously inconsistent with…
(1) With a freight tracking number ① The buyer actively confirms receipt For orders that the buyer confirms receipt, DHgate will verify the shipping information of the order. If the order query shows that it is delivered and the delivery information is consistent with the order information, the order amount will be released to the…