After the sale, the seller may still have many questions about the transaction. At this time, it is necessary to master some communication skills, provide good after-sales service, resolve disputes in time, and let old buyers become the “stabilizer” of the transaction. The following points should be noted in the after-sales communication. 1. Actively contact…
(1) Merchant level The platform is based on a large amount of accurate data. Through precise, multi-dimensional and detailed analysis and calculation, it conducts a comprehensive analysis of the overall business conditions and service capabilities of merchants every month, and refreshes and evaluates merchants on the 5th of each month based on the business data…
For orders where the buyer does not have a specific reason for complaint and requests a return, such as “I don’t like it anymore” or “I don’t want it anymore”, the mediation center will make a return or refund decision based on the actual situation of the dispute. Returns for other reasons are subject to…
(1) Setting and display rules ①Only support the creation of activities for this month and next month. ②After the activity is “pending”, it cannot be edited or products can be added, so merchants should confirm the activity information and product information before the activity starts. ③When the activity enters the “pending” state, it cannot be…
Buyers can file a complaint for not receiving goods within 4 to 120 days after the seller ships the goods. Buyers may not receive the goods due to false waybill numbers, goods in transit, etc. ①False waybill number: When the mediation center intervenes, if the seller still fails to provide a valid waybill number, it…
(1) Types of intellectual property infringement Any use of a product that is identical or similar to the intellectual property of the intellectual property right holder without permission constitutes an infringement, including: ① Trademark infringement. For example, brand words, brand series words (product lines), partial words, deformed words, and registered logos are used in similar…
1. Product pictures ① Picture requirements. · You can add 8 product pictures in the product description. · The file format is: jpg. The picture will help the buyer decide whether to buy. Please provide clear, detailed and real pictures of the product to ensure that the buyer will not have misunderstandings. ② Product picture…
(1) Product attributes ·Accurately fill in the product brand attributes. If the information is incorrect, the penalty is: the product will not pass the review and the product will be removed from the shelves. ·Accurately fill in the product basic attributes, custom attributes, purchase attributes, and sales attributes. ·It is prohibited to have the basic…
1. Practical value The practical value of products in different segments and categories is different. Here, we will illustrate this through several practical and hot-selling mobile phone accessories. For “mobile phone party”, these two products are very practical. When going out in winter, “mobile phone party” does not need to take off gloves when using…
1. Seeking truth Strategy: In the description of the product, it is necessary to highlight the words such as affordable and durable. 2. Seeking novelty Strategy: Just a little persuasion, highlight the words such as “fashionable” and “peculiar”, and try to keep the picture bright when processing. 3. Seeking beauty Strategy: Sellers of cosmetics and…