Keeping the dispute rate of cross-border e-commerce customers at a very low level is also an important indicator for assessing whether online customer service is good. Good online customer service should fully communicate with customers before sales, and truly understand customers’ requirements and needs for products, and predict possible disputes. The delivery link and cross-border logistics packaging must be foolproof, and a reliable and trustworthy logistics company must be selected. The best shopping experience is customer satisfaction.
Dispute resolution skills
1. The promised after-sales service must be fulfilled.
2. Consider the needs of buyers in advance and take the initiative to consider buyers.
3. When disputes arise, take the initiative to communicate in a timely manner and strive to eliminate misunderstandings, and strive to give buyers satisfactory results.
4. Explain bad reviews in a timely manner. If you are given a bad review by a buyer, you must first answer the buyer’s criticism objectively. If you really haven’t done well enough, you must accept it humbly and then correct the defects in your service.