Although the specific rules of each platform are different, the common disputes, dispute handling procedures and corresponding resolution strategies of each platform can be universal. This section will use Dunhuang.com as an example to explain common disputes and dispute handling procedures. At present, common disputes mainly include not receiving the goods or the goods not being as described after receiving the goods. Sellers should first handle them according to the agreement dispute process. If the problem cannot be resolved, it will be handled according to the upgraded dispute handling process.
Dealing with Common Disputes
There are two main reasons why buyers open disputes: not receiving the goods and the goods not being as described. For these two reasons, the handling suggestions are as follows.
1. Not receiving the goods
The main reasons for not receiving the goods are that the seller has not shipped, delayed shipment, the goods are in transit, the package is returned, and customs detention.
2. The goods are not as described
The goods are not as described, which is mainly manifested in the goods not being as described or the product quality is problematic. For these two situations, the handling methods are used to solve them.