(1) Merchants will not be paid for refunds made before an order is shipped. Merchants will not be paid if an order is canceled or refunded before it is shipped.
(2) All orders refunded by the merchant are not eligible for payment.
If the merchant refunds an order, the merchant will not be paid for that order.
(3) Merchants are responsible for all refunds for orders lacking valid or accurate tracking information. Merchants must bear the full cost of refunding an order if the tracking information for an order is invalid, inaccurate, or lacks such information.
(4) Merchants are responsible for all refunds for orders that are confirmed to be delayed. Merchants are 100% responsible for refunds for orders that are confirmed to be delayed if the confirmed fulfillment date is more than 10 days after purchase.
(5) Merchants are responsible for 100% of refunds for orders with excessively delayed delivery
If a refund is made after X days (the reasonable number of days to deliver to each destination) from the time the order is received, and the order has not yet been confirmed as delivered, the merchant will be responsible for 100% of the refund. The delivery days for each destination can be viewed at http://merchantsupport.uservoice.com/knowledgebase/articles/488711.
(6) Merchants are responsible for all refund costs incurred due to size issues
If the customer requests a refund due to size issues, the merchant will be responsible for all refund costs.
(7) Merchants are responsible for all refund costs for orders where the merchant is involved in fraudulent activities. If the merchant engages in fraudulent activities or evades revenue sharing, the merchant will be responsible for all refund costs for fraudulent orders.
(8) Merchants are responsible for all refund costs incurred due to damaged goods upon delivery. If a refund is made due to damaged goods upon delivery, the merchant will be responsible for all refund costs.
(9) Merchants are responsible for all refund costs due to product not matching product descriptions. If a refund is required due to product not matching product descriptions, the merchant is responsible for all refund costs.
(10) If the account is suspended, the store is responsible for all refunds.
If a refund occurs during the merchant account suspension period, the merchant is responsible for all refund costs.
(11) For products with extremely high refund rates, the merchant will be responsible for all refunds in any case.
Merchants will receive a violation warning for each product with an extremely high return rate. The merchant will be responsible for any refunds incurred in all orders for this product. In addition, refunds will be deducted from the last payment.
The refund rate is the ratio of the number of refunded orders to the total number of orders in a certain period of time. A refund rate below 5% is acceptable. Depending on the specific refund rate, the product may be removed from Wish. Products with high refund rates that are not removed by Wish will be re-evaluated regularly. If the product maintains a low refund rate, the merchant will no longer be responsible for all refunds for the product under this policy.
(12) For products that are determined to be counterfeit, the merchant will be responsible for 100% of the refund.
The Wish platform prohibits the sale of counterfeit products. Products that infringe intellectual property rights will be directly removed and the merchant will be responsible for 100% of the related refunds.
(13) Merchants will be responsible for 100% of the refund due to delivery to the wrong address.
If a refund is generated due to the product being delivered to the wrong address, the merchant will be responsible for 100% of the refund.
(14) Merchants will be responsible for 100% of the refund for any incomplete orders.
An incomplete order means that the merchant does not deliver the correct number of products or does not deliver all the components of the product. If a refund is generated due to incomplete delivery of an order, the merchant will be responsible for 100% of the refund.
(15) Merchants are responsible for all refunds for packages returned to the shipper. If delivery fails and the logistics provider returns the items to the merchant, the merchant will be 100% responsible for the refund.
(16) Merchants are responsible for all refunds for low-rated products
Merchants will receive a corresponding violation notice for each product with an extremely low average rating. Merchants are 100% responsible for refund costs for all future orders of this product and traceable to the last payment. Based on the average rating, the product may be removed from Wish. Products with low average ratings that are not removed will be re-evaluated regularly. If it is found that a product has a rating that is no longer unacceptably low, then under this policy, merchants will no longer be required to bear 100% of the refund.