Wish has a strict zero-tolerance policy regarding counterfeit products and intellectual property infringement. Merchant agrees that this will not limit Wish’s rights under this Agreement or its legal rights, and Wish may unilaterally suspend or terminate Merchant’s selling privileges or withhold or forfeit any payments that would otherwise be paid to Merchant if Wish determines…
(1) Logistics rules Order preparation period is generally 1 to 5 days, and transportation time is generally less than 14 days. The specific situation depends on the backend settings. ·All orders must be fulfilled within 5 days. If an order is not fulfilled within 5 days, it will be refunded and the related products will…
(1) Collection of platform commissions The calculation formula for the platform commission is: Commission = (sales price + shipping price) x 15% For example: for a certain LED lamp, if the sales price is set to $20 and the shipping fee is set to $2, the final amount we get is: (20+2) x 85% =…
1. Friendly customers Characteristics: easy-going personality, no high requirements for people and things other than themselves, with virtues such as understanding, tolerance, sincerity, trust, etc., usually loyal customers of the company. Strategy: Provide the best service, and do not relax your requirements for yourself because of the other party’s tolerance and understanding. 2. Domineering customers…
1. First-time online shoppers These shoppers are trying to understand the concept of e-commerce, and their experience may begin by purchasing small, secure items online. These shoppers require a simple interface and an easy process. Product photos go a long way in convincing these buyers to complete the transaction. 2. Reluctant shoppers These shoppers are…
Through the collation of buyer transaction data, it is possible to identify buyers with the potential for continuous transactions and customers with the opportunity to make large orders. Effective management must be carried out for high-quality customers, and high-quality products must be maintained and recommended in a more targeted manner, so that these old customers…
1. Mining potential customers At present, cross-border e-commerce enterprises mainly use the Internet to find potential customers. Customer service staff can log in to some websites where enterprises publish supply and demand information to find relevant customers with needs. At the same time, they can also post their own product information on the Internet to…
With the rapid development of cross-border e-commerce, the competition among cross-border e-commerce enterprises is becoming increasingly fierce. If any enterprise wants to survive and develop in the fierce market competition, it must try to attract consumers and make them its own customers. Everything is customer-centric, and all the activities of the enterprise should be based…
The dispute resolution process is described using an actual case. The product involved in the dispute is an electronic cigarette atomizer. The following describes the dispute resolution process based on the time sequence: (1) On February 5, 2015, the buyer placed an order for 20 pcs of electronic cigarettes. (2) On February 9, 2015, the…
1. Agreement dispute process (focusing on negotiation between buyers and sellers, sellers need to pay special attention to reaching an agreement with buyers as much as possible) Generally speaking, the seller must respond within 5 days after the buyer opens an agreement dispute, otherwise the system will automatically execute the solution selected by the buyer.…