1. Friendly customers
Characteristics: easy-going personality, no high requirements for people and things other than themselves, with virtues such as understanding, tolerance, sincerity, trust, etc., usually loyal customers of the company.
Strategy: Provide the best service, and do not relax your requirements for yourself because of the other party’s tolerance and understanding.
2. Domineering customers
Characteristics: abnormal self-confidence, strong decision-making, strong emotions, not good at understanding others; must demand returns for any of their own efforts; cannot tolerate deception, suspicion, disrespect and other behaviors; must be recognized for their own ideas and requirements, not easy to accept opinions and suggestions; usually customers with more complaints.
Strategy: Be careful to deal with them, try to meet their requirements, and make them feel respected.
3. Analytical customers
Characteristics: delicate emotions, easy to be hurt, strong logical thinking ability; understand reason and reason. They can accept fair treatment and reasonable explanations, but are unwilling to accept any unfair treatment; are good at using legal means to protect themselves, but never easily threaten the other party.
Strategy: Treat sincerely, make reasonable explanations, and strive for the other party’s understanding.
4. Self-oriented customers
Characteristics: Self-centered, lack of sympathy, never used to consider issues from the perspective of others; absolutely cannot tolerate any harm to their own interests; have a strong revenge mentality; sensitive and suspicious; often “judge others by one’s own standards”.
Strategy: Learn to control your emotions, treat others with courtesy, and sincerely apologize for your mistakes.