(1) Logistics rules
Order preparation period is generally 1 to 5 days, and transportation time is generally less than 14 days. The specific situation depends on the backend settings.
·All orders must be fulfilled within 5 days. If an order is not fulfilled within 5 days, it will be refunded and the related products will be removed from the shelves.
·If the merchant has a very high number of orders that are refunded due to failure to fulfill orders in a timely manner, its account will be suspended.
·If the merchant’s fulfillment rate is very low, its account will be suspended.
The fulfillment rate is the ratio of the number of fulfilled orders to the number of received orders. If this ratio is too low, its account will be suspended.
(2) About the selection of delivery country
·The sales or delivery country of all products under the same account on the Wish platform can only be set uniformly, and cannot be set for individual products. There are three options: delivery to the United States only (only Wish users in the United States can see our products on the platform); global delivery (global users); delivery to selected countries (select according to the company’s situation).
· To select a specific country for the sale or delivery of a product, you can create multiple accounts to upload different SKUs and select different delivery countries. For example, although 3100014-US and 3100014-UK are the same product, you can create two accounts to sell them in the United States and the United Kingdom respectively.
The larger the sales and delivery range, the greater the exposure of the product. In the early stage of the platform, this is very helpful for increasing the product traffic under the newly created account. If a product is delivered to a single country, only Wish users in the selected country can browse the products under this account.
Suggestion: Only select a small number of products (those with good sales on Amazon and are still selling in 8 countries) and set up global delivery separately under another account, and then analyze the effect.
(3) Store “Holiday Mode”
· Adjust the store to “Holiday Mode” 48 hours in advance. If you cannot fulfill orders due to holidays, please adjust the store to “Holiday Mode”. Holiday mode ensures that the store will not receive new orders. Note: After switching to holiday mode, please check and process any orders that may be generated within 24 hours. If orders may still be generated within 12 hours after the store is switched to holiday mode, merchants must fulfill these orders normally.
· Spring Festival Operation Preparation: Inventory must be prepared and logistics services must be ensured. Please prepare sufficient inventory for the best-selling products on sale to welcome the holiday. Temporarily removing some low-selling products from the shelves will facilitate store management. If you cannot operate the store normally, please adjust the store to “holiday mode” 48 hours in advance.