If the goods are still on the way for some reason and have not arrived for more than the specified time, or the goods are lost, these will cause the buyer to open a dispute. After opening a dispute, the seller should communicate with the buyer in a timely manner and resolve the dispute by…
The improvement of store reviews indicates the credibility of a store. The higher the rate of reviews, the more trust customers will have in the store and the stronger their desire to buy. If a store receives few reviews, customers will not feel at ease even if they want to buy. For identical products with…
Disputes arising from transactions on the AliExpress platform are transaction disputes, that is, misunderstandings or deliberate concealment by one party during the transaction, which prevents the transaction from being completed successfully. There are two major categories when buyers file a refund application during a transaction, namely, failure to receive the goods and receipt of goods…
Cross-border sellers active on Amazon, the sales of products always affect their fragile nerves, and the Review star rating has an important impact on the sales of store products. Usually, with high-quality comments from buyers, the product star rating of the store is slightly improved, which may bring huge benefits to sellers. The following will…
For some people who want to open a store on Shopee and are just starting out, it must be very confusing. The products on this platform are so low, can sellers make money, and how do merchants make a profit? So, when small sellers on Shopee operate stores, what should they pay attention to when…
There are many reasons why international express delivery is detained. Don’t be afraid or panic after being detained. As long as you follow the normal process to solve it, it can usually be released smoothly after paying the customs duties. Buyers are advised to contact the customs for customs clearance when the package is detained.…
International registered parcel refers to a way of sending small items from one country to another through international postal services. This method allows people to conveniently mail small items to all parts of the world, such as stationery, small tools, small toys, small decorations, etc. For the postage of international registered parcels, there are many…
In recent years, with the rapid development of the cross-border e-commerce industry, patent protection has become one of the minefields that all cross-border e-commerce partners are extremely likely to touch (the most problematic areas are the European and American markets, where the intellectual property system is already very complete, and the infringement risks faced by…
International logistics often have many uncertain factors, such as customs issues, tariff issues, delivery and transshipment, etc. During the entire transportation process, these complex situations are difficult to control, and it is inevitable that there will be delays in customs clearance of packages, delivery timeouts, and even package losses. For buyers, not being able to…
(1) If the store’s refund rate is particularly high, its account will be suspended The refund rate refers to the ratio of the number of refunded orders in a certain period of time to the total number of orders received. If this ratio is particularly high, the store will be suspended. A refund rate below…