There are many reasons why international express delivery is detained. Don’t be afraid or panic after being detained. As long as you follow the normal process to solve it, it can usually be released smoothly after paying the customs duties. Buyers are advised to contact the customs for customs clearance when the package is detained.
Sample
Dear Customer,
We have checked the tracking information and found your package has now arrived at your country’s customs agency. If your package is delayed, please consult your local customs office to resolve the problem. If you have any further questions, please feel free to contact me.
Best Regards,
( your name )
Common sentence patterns:
1.The tracking number is xxx.
Your express number is xxx.
2.It should take 5-10 business days to reach your destination.
The goods will take 5-10 business days to arrive.
3. The tracking information shows it’s still on the way.
The express information shows that your package is still on the way.
4. We can resend your order or apply a full refund to you.
We can resend it to you or you can apply for a full refund.
5. If your package is delayed, please consult your local customs office to resolve the problem.
If your package is delayed, please consult your local customs office to resolve the problem.