(1) If the store’s refund rate is particularly high, its account will be suspended
The refund rate refers to the ratio of the number of refunded orders in a certain period of time to the total number of orders received. If this ratio is particularly high, the store will be suspended. A refund rate below 5% is normal.
(2) If the store’s return rate is very high, its account will be suspended
The return rate refers to the ratio of the number of returned orders in a certain period of time to the total number of orders received. If this ratio is particularly high, the store will be suspended. A return rate below 0.5% is normal.
(3) Abuse of user information is strictly prohibited
Abusive behavior and language towards Wish users is strictly prohibited, and Wish has a zero-tolerance attitude towards such behavior.
(4) It is strictly prohibited to require users to bypass Wish payment
If merchants require users to pay on platforms other than Wish, their accounts will be suspended.
(5) It is prohibited to guide users away from Wish
If merchants guide users away from Wish, their accounts will be suspended.
(6) It is strictly forbidden to ask users to provide personal information
If a merchant asks users to provide payment information, email address or other personal information, their account will be suspended. After suspension, the following will happen to the account:
· Account access is restricted.
· The store’s products are no longer allowed to be sold.
· The store’s payments are only retained for three months.
· Due to serious violations of Wish policies, the store’s sales will be permanently withheld.
· The store bears 100% responsibility for any refund.