Management and monitoring functions of cross-border e-commerce customer service

By Ultraman

Due to the nature of cross-border transactions and fragmented orders, cross-border e-commerce is often prone to confusion in daily team management. Whether in product development, procurement, packaging, warehousing, logistics or customs clearance, the probability of problems is greater than that of domestic e-commerce. Therefore, managers of cross-border e-commerce teams must establish a complete set of…

Cross-border e-commerce financial data records

By Ultraman

Cross-border e-commerce financial data records are an essential part of building a cross-border e-commerce financial system. (1) Recording methods for product purchases Product purchase records mainly involve two aspects of data: one is data directly related to the product, including product name, SKU supplier name, purchase price (which may change each time), purchase quantity, and…

Amazon Online Store Rules

By Ultraman

1. Rules for sellers Amazon online store rules have high requirements for sellers. The most basic rule is that sellers entering the platform must use the same identity information and can only have one account in the same market. The following points may cause your account to be frozen or unusable. Please note: 1. The…

Understanding cross-border e-commerce customer service

By Ultraman

With the in-depth development of cross-border e-commerce, the market has become more and more standardized, and the previous “price war” can no longer meet the needs of customers. Therefore, the “customer-centric” operating concept has become more and more important, and companies have begun to emphasize the importance of cross-border e-commerce customer service. Cross-border e-commerce customer…

How to file a complaint about brand hijacking on Amazon

By Ultraman

To understand the brand registration and follow-up sales complaints, you must first understand what Amazon follow-up sales means? Amazon follow-up sellers do not need to edit products, text, content and pictures to sell products, which means selling the same products under listings established by other sellers. There are three forms of follow-up sales on Amazon:…

Analysis of reasons for Amazon brand registration rejection

By Ultraman

Amazon brand filing is the best way to prevent copycat sales, but many sellers will be rejected when filing their brands. Let’s analyze the reasons why Amazon brand filing is rejected. 1. No response from Amazon After three working days or more, there is still no movement in the background, that is, Amazon does not…

How can Shopee sellers become preferred sellers

By Ultraman

Shopee sellers are divided into ordinary sellers and preferred sellers. It can be compared to our previous Taobao: no reputation shop VS crown shop. Although we may rarely see reputation on Taobao now, in the past, when we shopped, we saw low reputation, but we usually did not buy, such as star-rated shops or shops…

Overseas warehouse platform rules

By Ultraman

1. AliExpress Overseas Warehouse Rules (1) Display of Overseas Warehouse Product Details Page After the overseas warehouse product is successfully released, buyers can see the product’s shipping place information on the product details page and make a selection. The search page supports independent filtering items and exclusive labels for overseas local shipping products. In this…

AliExpress overseas warehouse product release steps

By Ultraman

The difference between the release of overseas warehouse products and non-overseas warehouse products on AliExpress is that you need to pay special attention to the filling of “shipping place” and “freight template” information. The specific steps are as follows. Step 1: Fill in the shipping place. In the “shipping place” column, select the checkbox in…