How should the salesperson follow up with the customer in every possible situation. In the first situation, the customer is busy at work and has no time to take care of this matter. In the process of communicating with the customer, the salesperson can usually judge whether the customer is very busy from the customer’s…
In cross-border e-commerce B2B business, due to various reasons, customers may ignore the replies of salespersons. In this case, the instinctive reaction of many salespersons is to “follow up”. However, before following up with customers, salespersons should first analyze “Why did the customer not contact me?” and conduct targeted follow-up. If you blindly follow up…
The packaging clauses in cross-border e-commerce B2B business mainly involve packaging materials, packaging methods, packaging marks and protection costs. Whether it is for the packaging clauses written in the quotation or the contract, the salesperson usually pays attention to the following issues when negotiating with the customer. (1) Specific and clear provisions should be made…
For e-commerce merchants operating on the Ozon platform, being able to flexibly manage product inventory, including the restoration of archived products, is an important capability to maintain the vitality of the store and adapt to market changes. The archive function allows merchants to temporarily remove products from the main list without losing any related information.…
In cross-border e-commerce B2B business, salesmen should choose the appropriate payment method according to the actual situation. For transactions with small value, it is recommended that salesmen choose T/T. For example, after the contract is signed, the buyer pays 30%~40% of the advance payment first: before delivery, the buyer pays the balance. This settlement method…
In the daily operation of e-commerce, the management and organization of goods is the key to keeping the store organized and efficient. On Ozon, a major Russian e-commerce platform, archiving goods is an important management function that allows merchants to remove goods that are no longer sold or temporarily removed from the active list, while…
Store turnover, as an important basis for Lazada to review the qualifications for entry, plays a key role. Understanding Lazada’s specific requirements for store turnover is crucial for sellers who plan to open stores on the platform. First, Lazada requires sellers to provide turnover on foreign trade e-commerce platforms, such as Amazon, Ebay, AliExpress, etc.,…
For e-commerce merchants operating on the Ozon platform, effectively managing product inventory is key to keeping operations running smoothly and meeting customer needs. Inventory management not only affects the efficiency of order fulfillment, but is also directly related to customer satisfaction and overall sales performance. This article aims to provide a step-by-step guide to help…
As Amazon has achieved great success in the global e-commerce field, its unique cross-border logistics delivery system is gradually becoming a key force in shaping the future of global trade. The cross-border logistics model adopted by Amazon not only provides great convenience for merchants, but also leads a profound change on the global trade stage,…
Lazada is a leading e-commerce platform in Southeast Asia, committed to promoting the prosperity of six major markets in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through the promotion of business and technology. As the preferred platform for new domestic products to enter the Southeast Asian e-commerce market, Lazada has achieved remarkable success in…