How should the salesperson follow up with the customer in every possible situation.
In the first situation, the customer is busy at work and has no time to take care of this matter.
In the process of communicating with the customer, the salesperson can usually judge whether the customer is very busy from the customer’s identity, the tone of communication, and the content of the communication. Some customers will write in their replies: “I will have a trip tomorrow.” “Sorry, I just had a meeting.” “I am dealing with two projects meantime these days.” This type of customer is obviously busy. In this case, the salesperson should try to greet with an understanding tone when following up, try to consider the customer, and make the customer feel good about you.
The inquiry behavior and language expression of customers who simply ask are relatively direct. Such customers often inquire in a group way, such as sending a picture of a certain product to directly ask the price. When facing the product selection problem sent by the salesperson, they will seem to have no idea what kind of product to buy, and are unwilling to communicate too much with the salesperson. The cross-border e-commerce B2B inquiry system can usually directly find out whether a certain inquiry is sent by a customer alone or in a group. For this type of customers, salesmen do not need to invest too much energy, they only need to send new product, discount information, and holiday greetings regularly.