In the process of maintaining customers, customer service staff can create interactive platforms with customers through some social software, increase interaction with customers, effectively convey the company’s product information, and achieve the ultimate goal of maintaining customers. Customer service staff can enhance customer stickiness to the store through platforms such as the international version of…
When communicating with customers, customer service staff should keep in mind that “too much is as bad as too little”, that is, when providing help to customers, they must pay attention to the premise that these services are provided under the premise that the customers need them and do not disturb the customers’ work or…
From the perspective of corporate strategy, preferential prices for goods can give companies an advantage in short-term competition, but the long-term survival and development of companies requires attention to customers. Generally speaking, old customers bring more benefits than new customers because the cost of acquiring new customers is much higher than that of old customers.…
Classify customer groups and determine management priorities Implement classified management for customers, design and customize relevant advertising campaigns, promotional activities, etc. to retain and reactivate customers. According to the hierarchical division in step 3 above, we divide customer groups into “best customers”, “new customers with high consumption”, “active loyal customers with the least spending”, “best…
Sales emails are a common way to find customers, but in fact, the probability of customers replying to sales emails is very low. According to statistics, the response rate of most sales emails is about 1%. In other words, if we send emails to 100 potential customers, we will generally only receive one reply. Despite…
Special offer emails are one of the most common promotional methods in marketing activities. They are generally used to inform customers of company promotions and exclusive discounts. 1. Email title The email title should use short and motivating language to attract customers to open the email and read the email content. Here are some sample…
An eye-catching and wonderful promotional email can not only improve customers’ impression of the company, but also create more profits for the company. So, what kind of promotional email can arouse customers’ interest and win their favor? We can write promotional emails in 3 steps. The first is to write an attractive title: The importance…
Since many overseas customers are accustomed to using Google’s Gmail email, here we mainly explain some tips for sending promotional emails using Gmail. Whether the email is effectively delivered to the recipient’s mailbox and read is one of the important factors affecting whether the promotional email can achieve the sender’s purpose. Google updated Gmail in…
Customs detention means that the goods of the transaction order are detained by the customs of the import destination because they do not meet the customs clearance requirements, and the customer has not received the goods. Once this happens, whether it is the customer’s fault or the logistics provider and the seller’s fault, it will…
As a means of product promotion, promotion not only enables sellers to maintain contact with old customers, but also brings new orders to the company. Therefore, when we write promotional emails, we must understand its components, style and language characteristics, etc., in order to achieve the purpose of attracting customer interest. 1. The importance of…