In the process of maintaining customers, customer service staff can create interactive platforms with customers through some social software, increase interaction with customers, effectively convey the company’s product information, and achieve the ultimate goal of maintaining customers. Customer service staff can enhance customer stickiness to the store through platforms such as the international version of Wangwang Trademanager, Instagram, Twitter, WhatsApp, Skype, etc.
Trademanager:
Trademanager, that is, the international station Wangwang, is an online instant communication platform between customers and sellers on the Alibaba website. It has basic functions such as online communication, contact management, message management, and login record query. Customer service can actively contact customers through Trademanager, and can also log in directly to the My Alibaba operating platform. For sellers, Trademanager not only has online communication functions, but also has powerful functions such as supporting Wangpu, website quick entrance, locating communication objects, and transmitting files and pictures. Through it, sellers can communicate with customers more easily. Among them, its online communication can realize real-time communication between sellers and AliExpress members, and both parties can discuss business opportunities immediately. Its contact management function allows customer service staff to manage all contacts conveniently and quickly, which is convenient for follow-up.