Wish appeals include refund appeals and violation appeals. Refund appeals are used when there is an objection to the refund processing of a shipped order, and violation appeals are mainly for situations such as product infringement and store suspension. (1) Refund appeal In the order history, find the order that needs to be appealed. The…
Nowadays, it is very common for cross-border e-commerce sellers to choose overseas warehouses. For example, Amazon has its own overseas warehouse FBA, which solves many problems that may be encountered in cross-border logistics. There are also many mature companies that choose to build their own overseas warehouses to implement cargo distribution, which not only has…
The results of Amazon A-to-Z claims are generally as follows: ① The buyer voluntarily withdraws the A-to-Z claim If the buyer initiates an A-to-Z claim (including claims caused by the buyer), and after communication between the two parties, the buyer is willing to directly close the A-to-Z claim, there is no need for Amazon to…
A large part of the after-sales service of cross-border e-commerce is to deal with various disputes arising during the transaction process. Therefore, it is particularly important to master the methods of handling and preventing disputes. 1. Types of disputes There are roughly the following reasons why buyers submit disputes. (1) Non-receipt of goods Disputes caused…
Since disputes can have different degrees of impact on both buyers and sellers as well as the platform, the platform will assess the indicators related to seller disputes and then impose penalties. Each cross-border e-commerce platform has corresponding penalty measures. (1) Dispute filing rate The dispute filing rate is the ratio of the number of…
1. Classification of overseas social platforms The cross-border e-commerce industry is moving towards socialization and mobility, and so is the AliExpress platform. Using social networking sites to carry out social marketing has become one of the important channels for AliExpress stores to obtain user traffic. Therefore, it is very important to fully understand the relationship…
(1) Buyer files a refund application Buyers can apply for a refund 10 days after the seller has shipped all the goods (if the seller sets a deadline of less than 5 days, buyers can apply for a refund immediately after the seller has shipped all the goods). After submitting a return and refund or…
AliExpress’s off-site marketing tools mainly include affiliate marketing, social networking sites, forums, etc. 1. Affiliate marketing (1) The concept of affiliate marketing AliExpress affiliate marketing is a “pay-per-performance” promotion model, that is, sellers participating in affiliate marketing only need to pay affiliate commissions for successful orders brought by affiliate websites. Affiliate marketing brings off-site traffic…
The Internet uses virtual communities as grassroots activity venues. Most netizens participate in different communities. Online communities with high participation, strong interactivity, specific themes, and a sense of psychological belonging make it easier for companies to convey brand information to users, especially through the power of word-of-mouth communication between users, which can enhance the brand…
In the past two years, with the end of the platform bonus period, many sellers have begun to pay attention to independent stations. Many sellers choose independent stations because they have suffered losses on third-party platforms. To be a third-party platform, you always have to follow the platform policy. If you are not careful, you…