Reasons for cross-border e-commerce customers’ orders not being paid: (1) Failure to place an order due to login device issues “Some customers like to use mobile clients to browse and place orders, but due to network instability or mobile page display issues, they are unable to fill in their personal information normally or the order…
When cross-border e-commerce sellers are preparing to take pictures of products, we must first understand some of the browsing habits of overseas customers. Less is more: To become an excellent cross-border e-commerce customer service staff, one very important point is to understand the cultural customs and aesthetics of overseas target customers. Opening the mainstream e-commerce…
For experienced sellers, the novice template cannot meet their needs for cross-border logistics. Therefore, many experienced sellers will set up shipping templates according to their own needs. For custom shipping templates, AliExpress has two ways to set them up, one is to directly click “Add Shipping Template”, and the other is to click “Edit” an…
There are generally three situations for customizing shipping costs on AliExpress: free shipping (i.e., choose “seller pays”), charge by quantity, and charge by weight. For the setting method of charging by quantity, first, we select “custom shipping costs” in “shipping cost calculation method”. Then the page will show “custom charging method”, select “charge by quantity”,…
When responding to potential customers’ questions and inquiries, customer service staff should provide customers with information about products from a professional perspective, solve customer questions as much as possible, recommend products that can meet customer needs, aim to promote sales, and abide by the following principles. 1. Timely reply, polite and sincere Customers face the…
For customers’ requests to send samples, customer service staff should make a reply of sending or not sending samples according to the actual situation. Customer service staff should understand the company’s principles on sending samples. Generally speaking, if the cost of the goods is low and the company’s marketing policy is to expand overseas markets,…
Generally speaking, customers inquire about product sizes in several situations, such as finding out about inventory, changing sizes or specifications, or giving recommended sizes (such as clothing). When customer service staff respond, in addition to being familiar with the product and professional, they should also give pertinent opinions and inform customers of product size information…
Cross-border customer service staff often encounter questions about product colors, such as “Hi, I want the light blue colour. Do you have any in stock?” For questions about product colors raised by customers, customer service staff should be realistic and directly reply that there is stock or not. The following sample text indicates that there…
If a cross-border e-commerce company has replied to a customer’s inquiry email and still has not received a reply, it can write another letter to contact the customer about a week later. The content of the email can ask the customer why he did not reply, and ask the customer to respond to the quality,…
Model reply for cross-border e-commerce customer bargaining: Model Dear XXX, Thanks for your inquiry. In order to give you a better quotation, can you tell me how many pieces you can buy in an order? I am sure I can give you the best price with the exact amount of the order. Looking forward to…