When the order volume is large, the warehouse operator needs to wait for a while to enter the logistics order number information after delivery. Therefore, after the customer pays, he cannot see the specific logistics order number and delivery information in time. At this time, the customer service staff should patiently explain to the customer.…
In order to emphasize a good business environment and customer shopping experience, the AliExpress platform will evaluate and score each merchant on the platform. Therefore, customer service staff should try to guide customers to choose “do not want to buy” when choosing the reason for canceling an order. This will not have a negative impact…
For some domestic holidays, such as the Spring Festival holiday, when the seller cannot ship goods normally, it is necessary to send a notice to the customer to inform the reason for the failure to ship normally and request the customer to agree to extend the stocking period. The following sample is for reference. 范文…
If the customer has paid, the seller should ship the goods in the shortest possible time, fill in the logistics order number and query information in time and inform the customer. At the same time, the seller can also remind the customer to give a good review or feedback after receiving the goods. The following…
Reply to “The order is overweight and free shipping cannot be used” Dear XX, Unfortunately, free shipping for this item is unavailable. I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase…
For example, the customer chooses DHL to ship, but the seller can only ship it by ePacket or small package. Ask the customer whether he is willing to accept it. Dear valued customer, Thank you for your order. We are sorry that we cannot ship your item(s) via DHL at this point. We can only…
If cross-border e-commerce encounters unpaid orders, it can use incentives and stimulation to remind customers to pay early so as to avoid missing the discount/discount period. If the customer’s order quantity is large, it can remind customers to pay early to avoid out-of-stock goods. Common expressions are as follows. ①Thank you for your order. Thank…
After the customer has paid, the seller should ship the goods as soon as possible. The customer service staff will send an email to inform the customer that the order has been paid successfully and inform the store of the time to arrange the delivery. If the goods cannot be shipped in time, the customer…
If the customer fails to pay in time after placing an order, the customer service staff must follow up in time, otherwise the order will be automatically cancelled by the system due to failure to pay in time. Customer service staff can adopt the following strategies for different situations of unpaid orders. (1) Remind the…
The country or region where the customer is located is relatively remote and cannot be shipped free of charge. We recommend that the customer pay the shipping fee. Dear valued customer, Thank you for your order. We are sorry that we cannot ship your item(s) via the free shipping method as the address you have…