When the order volume is large, the warehouse operator needs to wait for a while to enter the logistics order number information after delivery. Therefore, after the customer pays, he cannot see the specific logistics order number and delivery information in time. At this time, the customer service staff should patiently explain to the customer.
At the same time, the update of logistics information is related to the delivery status of the logistics company. Customers often take the initiative to inquire after getting the logistics order number, but if the logistics information has not been updated for several days, the customer will be anxious. At this time, the customer service staff can take the initiative to contact the customer and ask the customer to wait patiently. The following sample essay is for reference.
范文
Dear valued customer,
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.
As per tracking result powered by http://www.XXXXXXXXXX X.com, I’m very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as “Not found” it’s telling you that your tracking information is unavailable, it doesn’t mean that we haven’t been mailed your item.
(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) has/have been sent for tracking details to be available from the shipping carrier.)
Therefore, please hold on for a few more days and try to check your order some time later.
Thanks for your business again!
Have a nice day!
Best regards.
范文
Dear valued customer,
Thanks for your trust. In fact, we have shipped your package to AliExpress Warehouse.
Never worry that, we ship it to you by AliExpress Standard Shipping.
However, we need a little time to deal with the package, and will update the tracking information ASAP.If you have any problem, try to leave me a message.
Best wishes.